Our huge Thanksgiving weekend sale is here! We’ve slashed prices on over 60 of your favorite figures, many going at below cost! Check out all the savings at the Twin Moons Anime Store. Sale is from Friday, November 28 - Monday, December 2, 2008.
For the first time ever, we are offering advertising space on our main store site! We’ve been receiving numerous requests from various advertisers, but we hadn’t been able to find an advertising system that we really liked, until we found Project Wonderful. After working with Project Wonderful, we feel that it offers us the best level of control and is a fair way of internet advertising.
Currently, the ad space offered is a huge skyscraper ad on the right column of our main store site. For full details, please visit the Project Wonderful ad page HERE.
Howdy folks! This is our first offer especially for our blog readers! We are offering a 5% discount coupon code for use at the Twin Moons Anime Store. Please use coupon code BLOG05 during checkout and you’ll instantly get a 5% discount on your order. It applies to all orders, including pre-orders and sale items! The coupon code expires October 20th, 2008 and can be used once per customer, so be sure to make the most of it! And don’t forget to keep checking our blog for future exclusive offers!
P.S. I’m sure someone will think of it, but no, you can’t cancel a pre-order and re-place it just to use the coupon code.
Hi folks,
I want to apologize to our customers who have been unable to access our site today and during various times in the past two weeks. Lately we’ve been having a complete web hosting NIGHTMARE with Bluehost. Two weeks ago their hard drives and a router completely died on the server and ever since they have been struggling to get this server back up to no avail. Hosting service has been completely spotty and unacceptable with our site being down nearly 40-50% of the time, which is absurd.
This morning I woke up to find our store site down AGAIN. After calling the web host I was informed that some piece of hardware had died and they were waiting for overnight shipment of a replacement. It’s shocking to find that they don’t have replacement parts in stock. Bluehost claims to host millions of web sites, yet they don’t stock replacement parts? Very very disturbing.
That was the last straw, so we have finally decided that we’re done with shared hosting and will be moving to virtual private server hosting. Both the store site and these forums will be moving in the next couple of days. There might be a few hours of down time as the domain names propagate to the new host. Please be assured that we will continue to make every effort to provide the highest level of service that our customers deserve.
Should anyone have any concerns regarding their orders, please be assured that all orders are safe in our system and all our databases are completely backed up. There has been no loss of data and there should be no concerns regarding orders and order information. The problem has been with faulty routers cutting off access to our store site and will be remedied shortly with our move to a new host. I thank everyone for their patience in this process while we make these much needed improvements.
Well, the store site is STILL down and today I was told by our web host that due to the huge number of files on our site, they have absolutely NO BACKUPS! Suffice it to say that I’m absolutely furious, but thankfully we have our own off-site backups of the data. The other MAJOR blessing is that they did have backups of our database so everyone’s account information and orders are intact. We are currently still restoring our backups and I’m hoping that things will be back in full operation by either tomorrow or end of this week.
Yesterday our web host experienced a major hardware failure on the server hosting the Twin Moons Anime Store. The site is still down and the hosting company is still working on restoring the files and the databases. According to them, the latest backup they had was from September 13th, so I’m sure there will be some data loss. It’s Murphy’s Law as usual.
I’m keeping my fingers crossed that not too much data will be lost from the database (Please note that by “lost” I don’t mean that the data went missing somewhere. I mean the data was completely wiped out due to hard drive failure). I apologize for any shipping delays caused because currently we can’t ship anything without access to the store site. Please be assured that we are working very closely with our web host to get this resolved as quickly as possible.
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